Cancer Information Service, German Cancer Research Center

The Cancer Information Service is a department of the German Cancer Research Center (DKFZ) in Heidelberg that has been providing information on cancer since 1986. Patients, relatives and all those seeking advice receive free, scientifically sound and generally understandable information that is free of advertising.

Since March 2010, there has been a branch office of the Cancer Information Service at the National Center for Tumor Diseases Dresden (NCT/UCC). Under the toll-free number 0800 - 420 30 40, physicians in Dresden answer telephone inquiries from citizens on the subject of cancer daily from 8 a.m. to 8 p.m.

They take their time and address in detail the individual concerns of cancer patients, but also their relatives and all those seeking advice.  They provide quality-assured information, give professional guidance and provide addresses of counseling centers and other contacts.

By the end of 2021, the team in Dresden had answered approximately 52,000 telephone inquiries. In cooperation with the NCT/UCC, the physicians of the Cancer Information Service in Dresden also offer a personal consultation hour by appointment. Cancer patients from the Dresden region and their relatives have the opportunity to receive background information on their disease and all related topics in a personal consultation. It is not mandatory to bring along previous medical reports, but this can be helpful for certain questions.

This offer is free of charge and takes place without personal data documentation. Important to know: The offer of the cancer information service does not replace the individual medical consultation or the second medical opinion. Your telephone registration for a personal consultation is gladly accepted at the headquarters of the Cancer Information Service in Heidelberg at 06221-42 2890. You will then be called back by colleagues at the Dresden field office for an appointment. Patients of the NCT/UCC who need an appointment in the consultation hours contact the registration desk of the NCT/UCC outpatient clinic as usual.

Those who prefer to write to the Cancer Information Service can email krebsinformationsdienst(at) The physicians of the e-mail service guarantee a response within two working days.  

You can also find extensive information, contact persons and other offers such as free brochures and flyers at


Questions about cancer? We are here for you. has been available since February 2014. With its own service number (0800-4304050, Mon-Fri 8:00 a.m. to 8:00 p.m.) and its own e-mail address (, physicians, nurses, psychooncologists, and representatives of other healthcare professions can contact the cancer information service with their questions about cancer patient care.
At, specialists can find information specially prepared for them. The service is supplemented by two newsletters at:
As a department of the German Cancer Research Center (DKFZ), the Cancer Information Service is funded 90 percent by the German Federal Ministry of Education and Research and 10 percent by the Ministry of Science, Research and the Arts of the State of Baden-Württemberg (more about the DKFZ at ).